Privacy Policy

Canandaigua National Corporation
Privacy Policy

Canandaigua National Corporation recognizes its customers' expectations of financial privacy, and preserving our customers' trust is one of the core values of our bank and our family of financial service companies. For over 120 years, respecting and protecting customer privacy has been vital to our business.

Our Security Procedures

We are committed to the privacy of customer information and will use strict security standards to safeguard it. We restrict access to your personal and account information to those employees who need to know that information to provide products or services to you. All of Canandaigua National Corporation and our family of financial service companies are governed by a code of conduct that includes the commitment to protect the confidentiality of customer information. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information. We are equally committed to protecting the privacy of customer information on the Internet. For information on the Internet security measures we apply, refer to the Internet Security at Canandaigua National Bank and Trust: What You Should Know section below.

What Information We Collect

We collect only information that is needed to serve you and administer our business. In the process of serving you, we may collect "nonpublic personal information"-information about you that is not available publicly. This information comes to us from various sources, including:

  • Information we receive from you on applications or other loan and account forms;
  • Information related to your transactions with us, our family of financial services companies listed below (affiliates) or others; and
  • Information we receive from third parties such as credit bureaus.
What Information We Disclose

 
We are permitted under law to share information about our experiences or transactions with you or your account (such as your account balance and your payment history with us) with companies related to us by common control or ownership (affiliates). We also may share additional information about you or your account (such as information we receive from you in applications and information from credit reporting agencies) with our affiliates.

You may instruct Canandaigua National Corporation not to share information (other than information related to account history and our experiences with you) within the Canandaigua National Corporation family of financial service companies, and to limit marketing offers based on this personal information, by calling us toll free at 1-800-724-2621.

We may also disclose all of the information we collect, as described above, to companies that perform marketing or other services on our behalf or to other financial institutions with which we have joint marketing agreements.

We also are permitted under law to disclose nonpublic personal information about you to nonaffiliated third parties (i.e., third parties that are not members of our corporate family) in limited circumstances. For example, we may disclose nonpublic personal information about you to such third parties to assist us in servicing your loan or account with us; to government entities in response to subpoenas; and to credit bureaus. We do not disclose any nonpublic personal information about you to any other third parties, except as permitted by law.

If you decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy policy and practices described in this notice.

Canandaigua National Corporation's Privacy Policy and the Fair Credit Reporting Act notice are provided on behalf of the following companies:

  • The Canandaigua National Bank and Trust Company
  • CNB Mortgage Company
  • CNB Insurance Agency
  • Canandaigua National Trust Company of Florida
  • The Genesee Valley Trust Company

 
Canandaigua National Corporation
72 South Main Street
Canandaigua, New York 14424
1-800-724-2621
www.cnbank.com

Internet Security at Canandaigua National Bank and Trust:
What You Should Know


We are equally committed to protecting the privacy of customer information on the Internet.

Protecting the financial transactions of our customers is of the highest importance for Canandaigua National Bank's Internet banking service. Canandaigua National Bank's security architecture uses several layers of technology to ensure the confidentiality of transactions across the Internet, but also depends on the vigilance of our customers in viewing their transactions and immediately reporting any discrepancies.

Security begins with your browser. To protect transactions, Canandaigua National Bank accepts Internet logins originating from a browser that supports a high level of encryption. Encryption prevents transactions from being "read" by unauthorized parties over the Internet. All logins to Canandaigua National Bank's web site are encrypted.

Secure Sockets Layer (SSL) protocol is used as the "pathway" to provide privacy for the data flowing between the browser and the Canandaigua National Bank Internet server. SSL provides a secure channel for data transmission over the Internet. It also allows for the transfer of digital signatures for authentication procedures and provides message integrity, ensuring that the data can't be altered en route. Canandaigua National Bank Internet customers can be assured they are actually communicating with the Canandaigua National Bank Internet server and not a third party trying to intercept the transaction on the Internet.

When a login is initiated, the browser logs on to Canandaigua National Bank's web site. A secure message via SSL is then initiated with a Canandaigua National Bank Internet server. The server responds by authenticating the customer and initiating session encryption. When a session is encrypted, the browser's icon indicating a secure session becomes activated. If the icon appears broken or not highlighted, encryption is not in use and the current session is not secure.

Once the Internet session is securely established, Canandaigua National Bank's systems process and route transaction data using internal protocols. This prevents non-Canandaigua Internet traffic from proceeding past Canandaigua National Bank's series of firewalls and filtering routers.

Customers must treat their Canandaigua National Bank Internet user ID and password with the same care as they treat their ATM or credit card PIN. In addition, a Canandaigua National Bank Internet user must make sure that no one is physically watching as his password is entered. If a user has logged into Canandaigua National Bank's Internet, he should exit the browser when leaving the computer unattended.

Canandaigua National Bank will continually look for new advances in security technology and will modify its architecture to ensure that we provide the highest level of privacy and safety for our customers.

While Canandaigua National Bank and Trust takes prudent safety measures to provide Internet and other electronic services, it is incumbent upon customers to reconcile their statements or other bank communications upon receipt (or viewing), and report immediately any questionable activity. In addition, all passwords or other codes must be protected from any source that would compromise your privacy.

In addition, we encourage our customers to learn more about Internet Security and Electronic commerce at a representative sample of sites listed below:

For more information:
Canandaigua National Bank and Trust
72 S. Main Street
Canandaigua, NY 14424
(585) 394-4260 or 1-800-724-2621

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