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Message from Canandaigua National Trust Company Regarding COVID-19

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March 17, 2020
Together, Canandaigua National Trust Company (CNTF) and our parent company, Canandaigua National Bank & Trust (CNB), have focused on serving the needs of our customers, communities, and employees. This commitment extends beyond the financial well-being of our clients to the care and concern for their physical health and safety. We understand that the current financial environment may cause some uncertainty and concern, and we want to remind you that we are here to provide the financial education and advice you have come to know and trust from us.

We recognize the swiftly evolving situation and are closely monitoring these real-time developments. We are leveraging all of the resources available to us including information available from the Centers for Disease Control (CDC) and the World Health Organization (WHO).

At this time, our office remains open and prepared to serve you. Given that circumstances are changing quickly, we recommend that you call our offices to schedule an appointment and to ensure that we have representatives on location at that time. Rest assured that we are exercising exceptional efforts in cleaning and disinfecting and our staff is actively practicing social distancing procedures. For the well-being of our customers, communities, and employees, we are encouraging anyone who is experiencing flu-like symptoms to remain home.

In the event that our offices close to in-person appointments, all office phones will be forwarded to our cell phones so that we can continue to serve you.

We are here to help you navigate these unusual times. Please feel free to contact us if you would like to review your portfolio or estate plans to ensure that they are up to date and reflect your current financials goals. We can meet with you remotely or in our offices while practicing safe social distancing. No request is to too big or too small to ensure that you have peace of mind.

Please use caution.
We want you to remain vigilant and to be aware that fraudsters may use these circumstances to their advantage. It is important to remain steadfast in the protection of your personal and account information. We remind you to never share your passwords or secure access codes with anyone over the phone, by text, or by email – including CNTF or CNB representatives. Most importantly, remember that if you ever receive an unexpected call and the information requests of the caller make you uncomfortable, stop the conversation, ask for their name, and inform the caller that you will return the call to a known, published phone number. In addition, we urge you to use caution when receiving email communications. Fraudsters may also use this form of communication with subjects and messaging related to the coronavirus, as a means to entice you into clicking on a harmful link. These emails can appear as though they are coming from legitimate senders. Always review the sender’s email address for grammatical errors and slight variations from what is expected. This includes emails that appear to come from well-known health organizations.

In the 133-year history, our parent company, Canandaigua National Bank & Trust, has successfully navigated a variety of economic conditions and challenging times. We understand that the current financial environment may cause some financial uncertainty and hardships. We are here and available to discuss your individual situation and concerns, and to provide sound financial advice during this unprecedented time. As we navigate through these unique times, we encourage our fellow neighbors to remain conscientious and thoughtful as the impact felt may vary greatly from one individual to the next. #CNBeKind.

Thank you,

Denise Serena
Suzanne Ellin
Paul Tarantino

Posted by Kelly Sheridan at 03/17/2020 02:43:07 PM 

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